Between regulatory pressures, the economic environment and customer expectations, there are many threats to the future of community banking. As recent events have propelled changes in customer behavior and expectations, we all want to anticipate how to permanently adjust.  One thing is certain: the surviving community banks will be profitable institutions with efficient operations that support the exceptional customer experience. So, how does a community bank executive drive to create a culture that is efficient while also ensuring that the bank is generating plenty of non-interest income?  This session will explore and encourage discussion on the following topics:

  • Strategies and details behind increasing non-interest income
  • Key benchmarks to drive towards improved interchange income and other NII sources
  • Steps to take to ensure all areas of the bank embrace a “culture of efficiency”
  • Key benchmarks for bank leaders to verify that the bank is operating efficiently in all areas
  • Process for implementing a culture of efficiency
  • Consider ways to foster and encourage more innovation and creativity