Michelle E. Joseph brings over 15 years of experience as a consultant working with startup, public and private organizations. She partners with leadership teams to create strategic plans with a focus on execution. She helps clients elevate customer experience by aligning employee engagement with business outcomes. She is passionate about helping front-line teams understand their roles and guiding leadership to invest in the employee experience as a driver of long-term growth and retention. She focuses on helping clients explore practical, human-centered applications of AI to improve internal processes and elevate the customer experience.
Credentials
- Certified Predictive Index Master Practitioner
- Certified Talent Optimization Leader from The Predictive Index
- Certification in Strategy Execution from Harvard Business School
Professional memberships and activities
- Allinial Global – Member
Areas of Focus
- Strategic planning from inception through execution, including organizational alignment and accountability
- Organizational performance strategies designed to improve collaboration, increase productivity and drive business outcomes
- Customer experience and customer journey mapping
- Designing and delivering employee training programs that enhance customer experience, drive retention and support customer acquisition
- People strategy development and talent mapping
- People analytics and psychometric assessments for performance improvement
- Leveraging AI and emerging technologies to improve internal efficiency
Education
Endicott College
- Master of business administration
University of Massachusetts, Amherst
- Bachelor’s degree in hospitality and tourism management
Harvard Business School Online