Chris Hanson is an IT services and technology strategy leader with more than 20 years of experience helping organizations translate ambition into disciplined execution. He specializes in IT outsourcing, managed services, and service operations maturity, partnering with executive teams to clarify priorities, strengthen operating models, and improve measurable performance.
Chris works closely with CIOs, private equity sponsors, and senior leadership teams to convert strategic intent into actionable plans. Using frameworks such as OKRs and structured governance cadence, he aligns technology investments, delivery capabilities, and accountability models to the business outcomes that matter most.
A core focus of his work is strengthening IT service operations and the platforms that enable them. He helps organizations govern and optimize environments such as ServiceNow, advance ITIL-aligned practices, and build operational accountability within outsourced and managed services models. His approach blends operational rigor with practical change leadership, ensuring improvements are durable rather than theoretical.
Known for working shoulder-to-shoulder with clients, Chris designs and facilitates executive working sessions that cut through complexity and accelerate decision-making. He integrates design thinking, visual collaboration, and AI to help leadership teams align quickly and move from ideas to executable plans.
Chris leads multi-year outsourcing and transformation initiatives across private equity-backed organizations, M&A integrations and carve-outs, and regulated or high-growth industries. He is valued for bringing structure, transparency, and performance discipline to technology organizations operating under pressure.
Professional affiliations and credentials include: Project Management Professional (Project Management Institute), ITIL v4 Managing Professional and he is a Certified Strategy Execution Coach.
Chris holds a Master of Business Administration, Atkinson Graduate School of Management, from Willamette University as well as a Bachelor of Arts, Computer Science from Willamette University.