Main Session – Strategic Planning
The evolution of the planning process and why Technology and Operations Officers have become an integral part of the success of high performing banks. During this session we will learn how high performers have integrated the topics of technology and operations into the effective discussions of strategy and risk and determine the best approach to create successful strategy.
We will discuss the five main disciplines of strategy:
- Financial performance
- Sales, Service and Marketing
- Human Capital
- Technology and Operations
- Risk Management
How do we integrate technology and operations into all areas to enhance overall performance? In addition, we will explore AI and the expected impact it will have on banking. Will the Chief AI officer become prevalent in our industry?