The community banking sector is getting pressure from many sides: increased competition from larger banks, credit unions, and fintechs, growing sophistication of products and customers, and the rapidly changing technology landscape. Banks are wanting to use more data all while trying to maintain focus on relationships and taking care of customers.
We will have a discussion of how these topics are all related and utilize real life case studies to learn what are the best practices and mistakes to avoid ensuring your financial institution can efficiently grow shareholder value, evolve with new technology all while maintaining your customer relationships and the ethos that make your bank special.